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e-Gift Cards Terms & Conditions

Gift Card Terms and Conditions (September 2020)

Issuer:

Rovack Pty Ltd ACN: 623 529 411

trading as

Mudpuddle Pets Dog Grooming

147 Parkers Road 

Parkdale VIC 3195

Gift Card Purchase

  1. The issuer issues electronic gift cards (e-Gift Cards).
  2. e-Gift Cards can be purchased from the issuer, Mudpuddle Pets Dog Grooming (www.mudpuddlepets.com.au) or in store.
  3. e-Gift Cards cannot be refunded.

Redemption

  1. e-Gift Cards can be redeemed for goods and services provided by the issuer.
  2. e-Gift Cards can be used more than once subject to available amount.
  3. e-Gift Cards can be redeemed for grooming services at www.mudpuddlepets.com.au via the online scheduling page or in store.
  4. e-Gift Cards can be redeemed for products in store.

Lost and Stolen Gift Cards

  1. Keep your e-Gift Card secure and treat it like cash as it will not be reissued.
  2. If you believe your e-Gift Card has been lost, stolen or you suspect unauthorised use, immediately contact the issuer by calling  03 9587 5989 (during business hours).

Gift Card Expiry Date

  1. e-Gift Cards expire 36 months after purchase.
  2. Your expiry date will be displayed on the e-Gift Card.

Exclusions

  1. e-Gift Cards cannot be reloaded or redeemed for cash.
  2. e- Gift Cards cannot be used to purchase other e-Gift Cards. 
  3. e-Gift Cards cannot be used to purchase in store products over the phone.

Privacy

  1. Personal information collected during the purchase or redemption of e-Gift Cards is handled in accordance with our Privacy Policy at www.mudpuddlepets.com.au

Complaints

  1. Complaints or enquiries about e-Gift Cards should be directed to the issuer by calling 03 9587 5989 (during business hours).